9. Frequently asked questions
Last updated: Today
Frequently asked questions
How long does shipping take?
Orders are typically processed within 1 to 3 business days.
After shipping, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods or due to carrier delays.
Where are orders shipped from?
Some orders are shipped directly from our trusted suppliers.
These can include suppliers abroad, including in China.
We do this to make the fulfillment process more efficient and to prevent unnecessary delays caused by extra intermediate steps.
Do you offer free shipping?
Yes, Luno Antwerp offers free shipping within Belgium.
Can I return my order?
Yes, Luno Antwerp offers a 30-day money-back guarantee.
Please contact us within 30 days of receiving your order via:
How do I start a return request?
Send us an email at:
Please include:
- Your name
- Your order number
- The reason for the return
- Clear photos if the item is damaged, defective, or incorrect
Who pays for the return shipping costs?
For returns due to a change of mind, incorrect size, or an unwanted item, the return costs are at the customer's expense.
If the approved return address is with our supplier in China, the customer is responsible for shipping the return to that address.
This does not limit your rights under Belgian consumer law.
When will I receive my refund?
Once your return is received and approved, we will process the refund via the original payment method.
Your bank or payment provider may require additional time to fully process the refund.
What should I do if my item is defective or incorrect?
Please contact us as soon as possible via:
State your order number, a description of the problem, and provide clear photos of the item.
We will assess the issue and inform you of the next steps.
Contact us
For other questions, you can contact Luno Antwerp via:
Email: info@luno-antwerp.be
Website: Luno-Antwerp.be