1. Shipping Policy
Last updated: today
At Luno Antwerp, we believe it is important that your order is processed carefully, clearly, and as quickly as possible.
In this shipping policy, we explain how orders via Luno-Antwerp.be are processed and shipped.
Order processing time
After you have placed your order, we generally use a processing time of 1 to 3 business days.
During this period, we check your order, the product details, and the delivery address, and prepare the order for shipment.
Business days are Monday through Friday, excluding public holidays.
Delivery time
After your order has been processed and shipped, the estimated delivery time is generally 3 to 7 business days.
Please note that delivery times are estimates. Delays can occur due to factors such as the carrier, customs inspections, busy sales periods, public holidays, incorrect address details, or other circumstances beyond our control.
Direct shipping via suppliers
In many cases, Luno Antwerp products are shipped directly to the customer from our trusted suppliers.
We use this shipping method to make the shipping process as efficient as possible. Instead of having products shipped to us first and then forwarded to the customer, your order may be sent directly from the supplier to your delivery address.
This means that some orders may be shipped directly from abroad, including from China.
In this way, we limit unnecessary intermediate steps and ensure that orders are processed and shipped as quickly as possible.
Carriers
We offer free shipping within Belgium.
Depending on the product, the location of our supplier, and the delivery address, your order may be shipped via bpost, a local delivery service, or an international shipping partner.
When tracking is available for your order, you will receive the tracking information as soon as your order has been shipped.
Shipping costs
For orders delivered within Belgium, shipping is free, unless explicitly stated otherwise during checkout.
Incorrect address details
Always check carefully that your delivery address is entered correctly before placing your order.
Did you discover an error after placing your order? Please contact us as soon as possible via:
We will do our best to change the delivery address. However, once an order has already been processed or shipped, we cannot guarantee that the address can still be changed.
Delayed orders
Have you not received your order within the expected delivery time? Please contact us via:
Please include your name, order number, and the email address used to place the order.
We will check the status of your order and assist you further.
Lost or missing packages
Does the tracking indicate that your package has been delivered, but you have received nothing? Please first check with housemates, neighbors, any chosen pickup point, and the relevant carrier.
Are you still unable to find your package? Please contact us via:
We will investigate the situation and assist you further where possible.
Questions
Do you have questions about the shipping or delivery of your order? Please contact us via: