3. Privacy Policy
Last updated: Today
This privacy policy describes how Luno Antwerp collects, uses, and protects your personal data when you visit Luno-Antwerp.be or make a purchase here.
By using our website, you agree to the collection and use of information in accordance with this privacy policy.
Information we collect
When you visit our website or place an order, we may collect information including, but not limited to, the following:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Device and browser information
- IP address
- Activity on our website, such as viewed pages and products added to your cart
We only collect information that is reasonably necessary to manage our webshop, process orders, improve our website, and provide customer service.
How we use your information
We may use your information to:
- Process and fulfill your order
- Send order confirmations and shipping updates
- Answer questions to our customer service
- Manage returns, refunds, and exchanges
- Improve our website and shopping experience
- Detect fraud or security issues
- Send marketing emails, if you have opted in to them
- Comply with legal and tax obligations in Belgium
Shopify
Our webshop is hosted via Shopify.
Shopify provides the e-commerce platform that allows us to offer our products and services to you.
Your information may be stored through Shopify’s data storage, databases, and applications.
Payments
Payments are processed securely via reliable payment providers.
Luno Antwerp does not store full credit card details.
Depending on the payment method you choose, your payment may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay, or other secure payment services available during checkout.
Sharing your information
We may share your information with trusted service providers when necessary to carry out our business activities.
This may include, among others:
- Shopify
- Payment processors
- Shipping companies
- Suppliers and fulfillment partners
- Customer service systems
- Email marketing platforms, if you have opted in to them
- Analytics and website performance tools
We share information solely when necessary to provide our services, process orders, or comply with legal obligations in Belgium.
Direct shipping by suppliers
Because some orders may be shipped directly by our suppliers, including suppliers based outside of Belgium or outside the European Union, it may be necessary to share relevant order and shipping details with these suppliers.
This may include your name, shipping address, order details, and contact information when required to deliver your order.
Marketing emails
If you subscribe to our email list, we may send you messages about new products, offers, promotions, and news from Luno Antwerp.
You can unsubscribe at any time via the unsubscribe link in our emails or by contacting us at:
Cookies
Luno-Antwerp.be may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support the checkout process.
You can manage cookies through your browser settings.
Some cookies are necessary for the website to function properly.
Data security
We take reasonable measures to protect your personal data.
However, no method of data transmission over the internet or electronic storage is completely secure.
We use reliable platforms and service providers to protect your data as best as possible.
Data retention
We only retain your personal data for as long as necessary to provide our services, manage orders, comply with legal obligations in Belgium, resolve disputes, and maintain our business records.
Your rights
Under applicable Belgian and European privacy legislation, you may have certain rights regarding your personal data.
Among other things, you may request access to, correction of, or deletion of your personal data.
For a request regarding your privacy, you can contact us at:
Links to third-party websites
Our website may contain links to third-party websites.
Luno Antwerp is not responsible for the privacy policy, privacy practices, or content of third-party websites.
Changes to this privacy policy
We may update this privacy policy from time to time.
Any changes will be published on this page.
Contacting us
For questions about privacy, you can contact us at:
Luno Antwerp
Email: info@luno-antwerp.be
Website: Luno-Antwerp.be